We provide genuine brands at very pocket friendly prices.
Our customers MUST be happy with their purchase (and we mean it).
ONLY genuine brands at pocket friendly prices.
Quality levels complying with USA and EU product standards.
We provide styles you seldom find in other shops.
We deliver to Kenya, SouthAfrica,Uganda, UAE, Angola, Zambia, Tanzania, Ethiopia, Egypt and Morocco
01. WHAT IS SMARTDUKA?
This shop and its vendor is an approved SmartDuka vendor.
All web-shops facilitated by SmartDuka follows and observes the same customer friendly rules, so you can shop safely and secure without the hassle.
You can shop from any smartduka vendor anywhere in the world - and enjoy to same benefit:
- The price you see is what you get.
- There is no service fee.
- There are no middlemen.
- You avoid paying VAT & duties twice.
- You enjoy Free International shipping, you only pay a local delivery fee.
- Your order is delivered directly from the vendor to your door.
- We only allow genuine products - no fakes.
- You have money guarantee.
- You can return local - also when you order from another country.
- You can use your local payment mode - also when you shop in another country.
We have 24/7 Customer Care in Africa - all day, all night, all year.
02. FREE INTERNATIONAL SHIPPING, REALLY?
You get FREE International shipping when you shop at any SmartDuka vendor. You only pay the local delivery fee.
Free shipping applies for standard shipping to Africa, and there is no minimum and no maximum.
03. DO YOU OFFER WHOLESALE?
We offer both retail and wholesale.
Any product on SmartDuka has an indication if it is wholesale or retail.
Note that some wholesale products require a minimum purchase.
04. WHICH COUTRIES CAN I SHOP FROM?
We offer global cross border shopping with direct shipping from seller to your door.
At present you can get products from authorized vendors in:
- United States.
- United Kingdom.
- United Arab Emirates.
- Multiple African countries.
- Scandinavia - that is Denmark, Sweden, Norway.
05. WHERE DO YOU DELIVER?
We deliver to selected countries in Africa, and you can see all the countries in the footer of this page.
06. WHERE ARE YOU LOCATED?
We are an online business where you can get products from all over the world.
Our Head Quarter is in Boston, USA, and we have Customer Care in Nairobi, Kenya which is open 24/7 all day, all night, all year.
You can call us, chat with us, or email us. You find our contact details in the footer of this page.
07. HOW CAN I CONTACT YOU?
We have 24/7 Customer Care - all day, all night, all year.
You can call us, use the chat on this store, or email us. You find our contact details in the footer of this page.
The SmartDuka Customer Care covers all SmartDuka vendors anywhere in the world, so you avoid expensive long distance calls.
08. HOW DO YOU DELIVER?
You can choose:
- Delivery to your door, or
- Delivery to a pick-up point.
During checkout you simply select the best option for you.
Regardless which option you select, your order is always shipped directly from the vendor to you using authorized delivery partners guaranteed by SmartDuka.
Reliability is key, which is why we encourage a signed-for delivery service.
08. HOW FAST DO YOU DELIVER?
The delivery time depends on which country the product comes from:
- Products from the same city is same or next day.
- Products from you country (but a different city) is 2 - 4 working days.
- Products from another country is 10 - 18 working days.
Standard delivery operates Mon - Sat from 08:00 am to 07:00 pm.
SmartDuka will do our best to deliver within the stated time, however we cannot be held responsible for any delays by customs clearance in the destination country.
09. HOW MUCH IS DELIVERY?
You get FREE INTERNATIONAL SHIPPING to Africa, and you only pay the low local delivery fee.
The delivery fee dependent on your chosen mode of delivery, product weight and destination. It is automatically shown during checkout.
There are no service fees.
10. WHAT PAYMENT OPTIONS CAN I USE?
All SmartDuka vendors from all countries use our secure payment solution, so you can used your preferred local payment mode like M-pesa, MTN, Airtel Money, and many more.
You can also use debit and credit cards from Visa, UnionPay, JBC, AMEX, or MasterCard.
11. CAN I PAY ON DELIVERY?
As we offer products from many vendors around the world, our operation allows only for payment at checkout.
But you have SmartDuka Money Guarantee, and our vendors are only paid after you received your products.
You also have local return option.
12a. ARE THE PRODUCTS GENUINE?
We only sell genuine products and brands from approved vendors.
We do not sell fakes or copies.
12b. ARE THE PRODUCTS LOCAL OR IMPORTED?
Each product has a flag showing its origin.
And the price you see is what you get, delivered to your door, whether the vendor is local or from aroud the world.
12c. WHAT ABOUT IMPORT?
We handle import, you do not have to stand in the airport and beg for your product.
Nor are there any price surprises. The price you see is what you get.
Our duty free service partners in Europe and USA ensure foreign taxes and VAT are deducted, so you avoid paying it twice.
We do not charge a service fee.
13. HOW DO I ORDER?
You can get products from Africa, USA, Europe and other countries around the world.
- Find your favourite products and add them to your shopping cart.
- When you are ready simply click on your cart and go to “Checkout”.
- Follow to checkout steps (if you do not already have an account then you can create one for free).
- Sit back and relax - we deliver directly to your door or your convenient pick up point, at no extra cost.
You do not need to arrange shipping, talk with middlemen, handle import or anything else.
16. CAN I RETURN A PRODUCT?
You do not have to invent any excuse to make a return or exchange a product.
- You can return local in your country; or
- You can return the product(s) to the origin country.
17. ARE THERE EXCEPTIONS FOR RETURNS?
YES. There are some exceptions, where a return cannot be granted due to health regulations, hygiene reasons, copyright reasons or other reasons.
The exceptions are:
- Food and beverage products.
- Intimate products like underwear.
- Electronic content like music, movies or downloaded products as copyrights may apply.
- Any product that was damaged after you received it.
- Any product used beyond normal limited try out IMMEDIATE upon receipt.
- Some products can only be viewed for evaluation, like perfume.
You can of cause always make a return if we made a mistake or the product does match what is promised by the vendor.
18 HOW DO I RETURN A PRODUCT?
You have two (2) options:
- Return locally: You save high return fees, and you get a full credit to select other products.
- Return to the vendor: You can get a cash refund.
To make a return:
- Inform us, in writing to firstname.lastname@example.org, of intent to return, including the reason.
- Return the product. You can use our shipping services or any shipping option of your choice.
- When we receive the return package, the product(s) is checked and we inform you of accept of return.
- We provide you with a cash refund or a credit, depending which return option you chose.
- Be sure to request a return AND initiate the return within 8 (eight) days from receiving the product.
- It is important you request a return before you make a return (to arrange the best and cheapest return shipping for both parties).
- Make sure all original packaging is returned in undamaged condition.
- Products must be returned in same (new) condition as when you received them.
- Products cannot be used, expect for careful trying out for impression.
19. CAN I EXCHANGE A PRODUCT?
Exchanges work the same way as returns.
20. HOW LONG DOES A RETURN TAKE?
Returns and Exchanges take around 3-5 working days to process from the receipt of the return package.
21. WHO PAYS FOR RETURN?
It depends on the situation:
- If we made a mistake, e.g. wrong colour, then you get a replacement at no extra cost.
- If the product was damaged before you get it, then you get a replacement at no extra cost.
- If the product does not fit, then you can get an exchange with free delivery, but you cover the return cost.
- If you do not like the product, then you cover the return cost.
"At no extra cost" means we cover both the return cost and the replacement delivery cost.
22. WHAT IS A COUPON CODE?
A coupon code is a discount feature which you use during checkout to get a discount.
Coupon codes are either informed directly to you or announced on the online store.
23. HOW TO USE A COUPON?
During checkout you will see a section where you can insert the coupon code.
After inserting the code, your discount is automatically calculated, shown on and deducted on your order before payment.
24. WHAT IS CREDIT?
Credit is as good as cash.
It can be used for online shopping on this store or any other affiliated SmartDuka store in the world.
Your total Credit will always shown on your SmartDuka account and during checkout.
During checkout you can insert any Available Credit you want to use.
How do I get Credit?:
- It can be awarded to you by SmartDuka or any affiliated SmartDuka vendor.
- It can be a compensation for an inconvenience arising during a purchase.
- It can be a refund for a product you returned locally.
25. WHAT IS A GIFT CARD?
You can buy gift cards for others (well, and for yourself).
Our gift cards can be use on this store or any other affiliated SmartDuka store in the world.
TERMS & CONDITIONS
COMPANY & USAGE
SmartDuka.com (and “co.ke”, “co.ug”, “co.uk” or any other used TLD) and/or Applications used by Us is operated by SmartDuka Inc., a registered entity in United States of America.
The expressions “Site”, “We”, “Us” or “Our” shall mean “SmartDuka.com”.
By accessing and using the Site, you confirm you understand all Terms and Conditions, and your continued use of the Site constitutes your acceptance of any changes in Terms and Conditions.
The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions at any time. Changes are effective when posted on the Site.
If you do not agree to the Terms and Conditions, you shall not use this website.
Contact & Support
24/7 every day.
PERRY STREET 19958 MA
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